Order Cancellation Guidelines
At JaipuriRazai, we understand that plans can change after an order is placed. To provide flexibility while ensuring efficient order processing and timely dispatch, we have established the following cancellation policy for our customers.
🛒 Customer Order Cancellation
- Orders may be canceled within 6 hours of placing the order, provided the order status is still marked as "Pending" in your Order History.
- Cancellation requests must be submitted via email to jaipurirazai@gmail.com.
- Please include your Order Number and the reason for cancellation to help us process your request quickly.
- Once an order has entered production, processing, packaging, or has been dispatched, it can no longer be canceled.
⚠️ Order Cancellation by JaipuriRazai
- In rare situations, JaipuriRazai reserves the right to cancel an order due to pricing discrepancies, inventory issues, payment verification concerns, technical errors, or other unforeseen circumstances.
- If an order is canceled by us, customers will be notified promptly through email or phone.
- A 100% refund will be processed to the original payment method for any order canceled by JaipuriRazai.
- Refunds are generally credited within the standard banking processing period after cancellation approval.
📍 Address & Delivery Responsibility
Customers are requested to provide complete and accurate shipping information while placing an order. In the event of non-delivery, delivery failure, or return of shipment due to an incorrect, incomplete, or insufficient address provided by the customer, any additional shipping or re-delivery charges will be the responsibility of the customer.
Need Help With an Order?
If you wish to cancel an order or have questions regarding your order status, our support team is here to assist you.
Email: jaipurirazai@gmail.com
